ladywendolyn
2K Member
Posts: 2,315
Likes: 928
1964 Golden Falcon
Currently Offline
|
Post by ladywendolyn on May 31, 2015 6:34:10 GMT -8
A friend on one of my trailer decorating sites (yes there are groups who just want to decorate trailers), bought a brand new Shasta, only to have it arrive with multiple problems needing fixing. No problem right? She has a warrantee .... Well below is a quote of her post today, of how she received her trailer back from Shasta! if you ever get tired of "doing it yourself" on your vintage trailer, just remember this post.... Here is her post...
"I'm so sad and disappointed in Shasta they had my camper for a very long time and they did stop my leak moved the bathroom vent off the seam and put new skin on my camper so my stripes now line up and the hole from gas tank is gone. the shower floor felt stronger and reinforsed, added a brace to one side of the seat so my table wouldn't fall, BUT now Ruckus came home with all new problem, that my dealers will have to fix! A broken sink (water sprays out of the base) and shower head (water sprays out the back of the shower head) fridge is scratched to heck along with the shower floor that also has cracks and scratches in it and you can see a screw head pushing up the shower pan from under the floor. My entry step is bent, I have a screw that went through the top of my dinette table that turns into a bed, they did add the shackle lift kit to my camper springs but one side is still right at under 2" and the other side is 2.5" from my tire to wheel well and I still have tire rub marks in my wheel wells and less than 1" from frame to my tire! And my wheel wells still has gaps for water and bugs/rodents to get in my camper.. And to top off my wheel issue they have a screw hanging out pointed end of screw pointing towards my tire! Luckily we didn't have a blow out on the way home!"
|
|
|
Post by bigbill on May 31, 2015 7:01:18 GMT -8
The dealer tried to fix it they just have employees that don't know how or don't care, either is a common problem with many places today. People don't take pride in the finished product. The Lady has a problem that may require legal help.
|
|
SusieQ
Global Moderator
Posts: 4,781
Likes: 1,197
'62 Shasta Compact
Currently Offline
|
Post by SusieQ on May 31, 2015 8:53:34 GMT -8
I think I'd be looking for a Lemon Law that applied to that major purchase. I say just give it back!
|
|
John Palmer
Senior Member
Hi, From a vintage trailer guy located in Santa Ana, CA. It's good to see lots of activity here.
Posts: 1,638
Likes: 579
Currently Offline
|
Post by John Palmer on May 31, 2015 8:57:59 GMT -8
The dealer tried to fix it they just have employees that don't know how or don't care, either is a common problem with many places today. People don't take pride in the finished product. The Lady has a problem that may require legal help. The selling dealer should not have to completely rebuild a brand new product "under warranty". He "is responsible" by terms in his authorized dealer agreement, to perform warranty repairs, on behalf of the manufacturer he represents.
The fault I see of this dealer, is that they continue to even sell "very poorly designed, and manufactured" products manufactured by the current owners of the Shasta brand. The "new built" Shasta Retro trailers have a well documented list of design and manufacturing faults, "anyone with a brain" would have never purchased one after doing a very quick information search.
These are a total piece of C..P!
Sorry for you friend, it's NOT going to get fixed to their satisfaction, they need legal representation.
In my state, RV's are excluded from the Lemon Law that covers normal new motor vehicles.
|
|
theresa
1K Member
from Northern Maine ~ Proud new owner of Lola, a 1960 Shasta Airflyte and Pearl, a 1962 Mobile Scout
Posts: 1,055
Likes: 347
Currently Offline
|
Post by theresa on May 31, 2015 10:03:10 GMT -8
The State of Maine has an "express and implied warranty" law that states that if your item (car or otherwise) fails to perform as it's supposed to within four years and you still have your receipt, the seller, not the manufacturer, has to repair or replace it at their cost.
|
|
|
Post by bigbill on May 31, 2015 10:04:10 GMT -8
The dealer tried to fix it they just have employees that don't know how or don't care, either is a common problem with many places today. People don't take pride in the finished product. The Lady has a problem that may require legal help. The selling dealer should not have to completely rebuild a brand new product "under warranty". He "is responsible" by terms in his authorized dealer agreement, to perform warranty repairs, on behalf of the manufacturer he represents.
The fault I see of this dealer, is that they continue to even sell "very poorly designed, and manufactured" products manufactured by the current owners of the Shasta brand. The "new built" Shasta Retro trailers have a well documented list of design and manufacturing faults, "anyone with a brain" would have never purchased one after doing a very quick information search.
These are a total piece of C..P!
Sorry for you friend, it's NOT going to get fixed to their satisfaction, they need legal representation.
In my state, RV's are excluded from the Lemon Law that covers normal new motor vehicles.
In my opinion the selling dealer has a responsibility to inspect a new trailer before selling it and if it is in that bad of shape he should either return it to manufacture or make arrangements to repair at the manufacturer's expense. Then if the factory authorizes the dealer to make needed corrections it is the dealers responsibility to see they are done correctly. BUT the ultimate responsibility falls on the person that bought a trailer without inspecting it first. I realize some defects show up later but if the exterior siding was wrong that should have been obvious to anyone. She bought with emotion instead of common sense. Most likely we have all done that sometime in our lives and when we do it usually cost us money. Not knowing what state or even what country she live in there is no way we can offer advice.
|
|
ladywendolyn
2K Member
Posts: 2,315
Likes: 928
1964 Golden Falcon
Currently Offline
|
Post by ladywendolyn on Jun 1, 2015 12:23:36 GMT -8
They are called Shasta "Re-Issue's"... They need to be called "Shasta's with Issues"
|
|
|
Post by schweetcruisers on Jun 1, 2015 18:25:06 GMT -8
A big part of this problem is groups like the TCT will not allow anyone to truthfully talk about the problems with the reiusses. I have had more than a few of my posts deleted by Tim Hientz, apparently you can only say how cute they are and not talk about any issues. So if you only look at what some Facebook groups say then everything is all rosy, until you buy it. This is just one of the reasons why I will not renew my TCT membership as I personally feel they do more of a disservice to rookies looking to get a vintage trailer.
|
|
SusieQ
Global Moderator
Posts: 4,781
Likes: 1,197
'62 Shasta Compact
Currently Offline
|
Post by SusieQ on Jun 1, 2015 18:38:57 GMT -8
I agree with you schweetcruisers. I don't like to be negative about other groups but that group began as a social group a century ago and it's a shame they haven't stuck to it. They may not let people post negatively about new trailers but there is some very bad info that gets posted to people who ask restoration questions.
|
|
ladywendolyn
2K Member
Posts: 2,315
Likes: 928
1964 Golden Falcon
Currently Offline
|
Post by ladywendolyn on Jun 1, 2015 21:08:46 GMT -8
I agree... In an attempt to keep people from being negative, they have become extreme. They also freak out, if you ask about anything thats not an allowable topic. One new lady posted a photo of a vintage boat and had so many people jump on her and tell her off they she was in tears.
|
|
|
Post by vikx on Jun 1, 2015 22:16:06 GMT -8
I hope that boat lady finds VTT!!! I'm sure we would have fun helping her...
And For the Record:
RV Dealers do an inspection upon delivery of a new rig. Defects and flaws noted, to be paid by the manufacturer at "flat rate" for repairs, often way under hours required. So then the rig is on the lot and represented as this GREAT RV! Once sold, it receives a Pre Delivery Inspection (PDI); a list of dealer required tests. Everything is supposed to work, doors open and close, etc. The buyer is given a Walk Through, which tells him/her how to work things and is the final inspection before the rig leaves the dealer lot.
Now then: Comebacks are BIG BUCKS for the dealer! Even tho the flat rate still applies, the dealer gets paid. And of course there are more repairs that pop up in the process... Get the point?
Not only that, but some dealers are unscrupulous. LOL. Yup. So, the furnace might not work. Lots of activity: remove furnace cover, pull multiple wires out, expose the "guts" so to speak. Dangle said wires for a couple of days while "troubleshooting" the problem. Many hours of repair. (not really, the furnace worked just fine to begin with)
Tho many of the Shasta problems are poor design/assembly, the dealer makes more money on one that COMES BACK. Very lucrative. Treat the customer like the King/Queen he/she is, and rack up the $$$$.
Yup, been there.
|
|
|
Post by danrhodes on Jun 2, 2015 7:08:21 GMT -8
I have to agree...I love this site and the sense of camaraderie I feel here, but it is still the internet and you still need a bit of the thick skin...sometimes stuff just doesn't come across quite as you hear it in your head while typing. I personally think this site needs at least one curmudgeon and I am trying to find a happy medium between my skill level/budget and something that would make John just shake his head in disappointment ;-)
|
|
|
Post by vikx on Jun 2, 2015 10:11:06 GMT -8
EVERYONE! Please play nice. Let's chat and give our opinions about VINTAGE TRAILERS.
There is no reason to argue and/or call a person out for something you don't agree with. The purpose of VTT is to share ideas and learn.
Take a breath and hesitate before bantering back and forth. Thank you. Vikx
|
|
|
Post by bigbill on Jun 3, 2015 9:00:09 GMT -8
What we all need to remember is some of us have mega bucks to spend on their rig, while others have just barely bucks to spend and are trying to build the best safest trailer they can afford. No matter what your situation is remember make it safe for your family first then make it as pretty as you can afford, but most of all have FUN.
|
|
Ten
3K Member
Posts: 3,432
Likes: 1,467
70 Shasta 16SC + 1964 Airflyte
Currently Offline
|
Post by Ten on Jun 3, 2015 16:15:29 GMT -8
I have to agree...I love this site and the sense of camaraderie I feel here, but it is still the internet and you still need a bit of the thick skin...sometimes stuff just doesn't come across quite as you hear it in your head while typing. I personally think this site needs at least one curmudgeon and I am trying to find a happy medium between my skill level/budget and something that would make John just shake his head in disappointment ;-) I don't know how anyone else reads this but I got a chuckle.... Coming down with that "happy medium" is a full-time task at my house. We can't afford much but love the idea that we can do enough to make a difference, and stick to sorta "original". There is definitely a place for the "clobber-ass"ers, and the 100% Purists, and the Highly-skilled-professionals, and I believe that is right here. We're all quite lucky to have the talent and knowledge represented here to draw from. Makes us "clobber-ass"ers look good.
|
|