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Post by bigbill on Jan 13, 2014 6:31:55 GMT -8
If you are using a chemical stripper you must follow the directions about neutralizing it completely or you can get in to trouble. I have gotten to the point that I sand paint off no chemicals. I have seen several five figure custom paint jobs go bad after being chemically stripped. Also after you get it painted protect it from everything for a couple of months to allow a complete cure of the finish. Don't cover it with anything air tight because that can cause the evaporating solvents to stay on the surface causing problems. These things very seldom happen but sometimes they do and it is always heartbreaking. One of the worst things I have ever had happen to me involving paint was we painted a friends ski boat with Imron which was supposed to be the best and toughest paint on the market at that time , it was beautiful we let it set upside down for a week to make sure it was cured then flipped it over on the trailer and reinstalled every thing two more weeks in our spare time. took it to a lake the following week end and everybody just had a fit over how good it looked. We put it in the water and played all day, left it in the lake over night and went out across the lake the next morning with my boat and his when I notice something looked like a big scratch on it. As I continued to watch I saw the paint coming off down to the primer by the end of the day all the paint below the water line had washed off. There were several suggestions as to what caused it but to this day we were never sure, Completely redid the entire project exactly the same way and never had a problem that time.
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paigenmarc
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Post by paigenmarc on Jan 13, 2014 7:28:39 GMT -8
I talked to my painter this morning, and it wasn't encouraging. He doesn't seem to want to do anything unless I can prove it was his fault. He seems to want to blame the composition of the paint, exposure to outside elements, anything and everthing except his prep, primer and paint application. How in the world could anyone figure out if it's the product or the application? I think I just wasted $2000. Not only that, what in the heck am I going to do now? Strip it myself AGAIN (took at least week solid to do this the first time) and get it painted again, only to have the paint bubble up again?
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SusieQ
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Post by SusieQ on Jan 13, 2014 8:57:07 GMT -8
Paigenmarc, I'm so sorry you are going through this. Can you think of anything that made the white different from the yellow? And that really sucks that he doesn't want fix it. Looks obvious to me that it is something from *under* the paint that is causing it. Be sure to note in your blog how this all plays out and give credit where credit is due. That's big bucks plus the stress factor! Big hug to you and a prayer that it works out.
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paigenmarc
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Post by paigenmarc on Jan 13, 2014 9:32:20 GMT -8
Thanks, SusieQ. When I picked up the trailer right after he painted it, he said he'd never do another one, so bad reviews about him will probably have no effect on his business. He's supposed to come look at it today or tomorrow, but I doubt he's going to do anything about it. How can we trust anyone to paint a car or anything else if they can use every excuse in the book to get out of fixing a problem like this? I guess I could take him to small claims court, but I have no experience with it.
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SusieQ
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Post by SusieQ on Jan 13, 2014 9:56:57 GMT -8
Small claims court is a really simple process but back home it all depended on the judge. And you would have to prove it was his fault which would be hard to do unless you had a contract with a warranty or guarantee or you took it to another professional that would be willing to say it was faulty workmanship. But you never know, the judge might agree with you.
Still hoping for your sake that he sees fit to correct the problem.
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John Palmer
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Post by John Palmer on Jan 13, 2014 10:06:15 GMT -8
HOLD UP on the small claims court process!
Lets try to work in the system first.
The "next step" after the THE PAINTER looks at it, and refuses to repair it (not a paint professional IMO), is to contact his paint supplier/dealer and have them send out "a representative from the paint manufacturer" to review your paint complaint and help resolve the issue.
Again, sadly these kinds of things happen and you need to follow the chain.
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John Palmer
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Post by John Palmer on Jan 13, 2014 10:08:27 GMT -8
Thanks, SusieQ. When I picked up the trailer right after he painted it, he said he'd never do another one, so bad reviews about him will probably have no effect on his business. He's supposed to come look at it today or tomorrow, but I doubt he's going to do anything about it. How can we trust anyone to paint a car or anything else if they can use every excuse in the book to get out of fixing a problem like this? I guess I could take him to small claims court, but I have no experience with it.
Interesting that he's NOT SEEN IT YET, and still says it's not his problem! LOL He's not a professional, IMO.
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SusieQ
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Post by SusieQ on Jan 13, 2014 10:10:11 GMT -8
HOLD UP on the small claims court process! Lets try to work in the system first. The "next step" after the THE PAINTER looks at it, and refuses to repair it (not a paint professional IMO), is to contact his paint supplier/dealer and have them send out "a representative from the paint manufacturer" to review your paint complaint and help resolve the issue. Again, sadly these kinds of things happen and you need to follow the chain. I definitely would make small claims court a last resort but I wouldn't count it out in the end! But that next step won't work if she didn't purchase the paint from the painter? Right? However, whomever the paint was purchased from should be able to offer some insight as to what went wrong. |
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paigenmarc
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Post by paigenmarc on Jan 13, 2014 10:58:18 GMT -8
Thanks for the advice, John Palmer. I tend to jump the gun a bit on these types of things, but I'm not planning on going down to the courthouse any time soon  It just makes me mad when there's a problem with a service I paid (handsomely!) for and the person immediately starts talking about all the OTHER things it could be rather than something he did. He doesn't have to immediately accept blame, but he doesn't have to start making excuses. He started saying, "Well, you could take it to a place where they can remove the paint for you..." That's not my job and it shouldn't be my expense. I really don't care who pays for the redo, but it shouldn't have to be me. All I did was pick up the trailer from his shop and park it in my yard. If the paint wasn't cured, he should have told me it wasn't ready to pick up. |
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John Palmer
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Post by John Palmer on Jan 13, 2014 12:44:39 GMT -8
HOLD UP on the small claims court process! Lets try to work in the system first. The "next step" after the THE PAINTER looks at it, and refuses to repair it (not a paint professional IMO), is to contact his paint supplier/dealer and have them send out "a representative from the paint manufacturer" to review your paint complaint and help resolve the issue. Again, sadly these kinds of things happen and you need to follow the chain. I definitely would make small claims court a last resort but I wouldn't count it out in the end! But that next step won't work if she didn't purchase the paint from the painter? Right? However, whomever the paint was purchased from should be able to offer some insight as to what went wrong.
Actually, that's way EVERYBODY "gets named" in a law suit.
In this case it would be the PAINTER (applicator), the local paint dealer/distributor that SOLD the paint to the painter, and the aftermarket paint MANUFACTURER that made the paint.
Then Judge Judy gets to hear everyone's sad excuse story and sort it all out on TV in Peoples Court! LOL
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Post by bigbill on Jan 13, 2014 14:23:04 GMT -8
The first thing to establish is the color lifting off the primer or the primer lifting off the alum. If the primer is lifting off the alum either you did not get the stripper neutralized or they used the wrong primer. If the color is lifting off the primer then it is not a fault of the stripping process. Then either 1. the material or application was wrong or 2. an outside product or environment caused the problem. Your suggestion that they should have kept your trailer until it was totally cured might have added thousands of dollars to your price, it is industry standard to return a vehicle to the user as soon as the paint is reasonably dry. Usually you are told to wait a given period of time before waxing or whatever. Our modern environment produces acid rain and other wonderful things that no business can be responsible for. Next question do you have your trailer insured? If so and the painter say it is not his or the suppliers fault then contact your insurance company the same as you would if it was hail damage telling them that the paint is failing due to conditions beyond your control and see what they say they may pay for a complete new paint job or give you proof as to what happened. The most important thing is to not lose your cool with anyone at this stage. Just think how you would react if I was to get in your face and call you a blanky blank blank cheating crook. You would most likely walk away and refuse to even discuss the problem. If all else fails then and only then you have to decide if you wish to go to court where nobody wins normally.
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Post by bigbill on Jan 13, 2014 14:41:44 GMT -8
The reason for not keeping your trailer until it was totally cured would be the high cost of storage for an extended time. Can you imagine the size of a storage shed they would need if they kept every job for even three months, and can you imagine the cost of your insurance if they knew they had to pay for a rental car till you got yours back, so some times we have to accept part of the risk. Another thought is why did the painter say he would never paint another trailer, did he mention any reason.
I hope some of this helps.
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Nomad95336
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Post by Nomad95336 on Jan 14, 2014 0:10:18 GMT -8
Wow, that sucks.
It shouldn't matter if he was painting a trailer or a motorcycle tank, the painter has got to prep the surface accordingly.
Likewise, if I were looking for a painter, I really wouldn't care WHAT type of vehicle he screwed up, I would not use his services.
Honestly, look at the pics and ask, "Wwould I tell ANYONE to take their car, trailer, boat, etc to this guy??"
When he said that he'd never spray a trailer again, the best answer would have been "I don't think you'll ever have to worry about that"
Bottom line, you paid top money for his "expertise". In this case, it looks like he has none.
I think it's a great idea to ping the paint company, and probably even the guy's competitors as to why this thing went South.
Nothing worse than having your supplier (or even worse, your competition) see you as sub-standard. Word travels fast.
Lastly, I only see the Sherwin Williams logo on 1 can, what brand are the other items?
Lots of fishy things going on here that do not add up.
A Judge would not have to know much about the painting process to know that you have been swindled.
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mobiltec
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Post by mobiltec on Jan 14, 2014 9:17:45 GMT -8
Whoa! I've always used a professional painter and only the cost and the waiting has triggered me to want to paint my own. I know that my painter uses a combination of chemical stripping and sanding to remove paint depending upon what he finds with the trailer in question and it's original condition. I also know that he will NOT guarantee the paint job unless he does the old paint removal and he purchases all the materials himself.
I'm going to show him these photos and thread and see what he says. Perhaps I will continue to use him after all. |
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Post by bigbill on Jan 14, 2014 14:57:34 GMT -8
Before everybody panics this is one paint job that has went bad If you stop to think how many paint jobs occur daily across the country both professional and do it yourselfers the odds of this happening are extremely high. What we should all take from this is this. 1. read and follow all directions of every product you use. 2 if you buy a complete system from one manufacture that they say will work together you are better off. 3. In todays world of oomplex chemicals never mix products unless you are certain they are compatible. 4. I know that money is important to all of us and we want/need to have things done at the best price we can BUT sometimes the lowest price isn't the cheapest in the long run. If we look back through this board and the old board we will see people talk about every type of paint job out there from spray cans & rollers to pro base coat clear coat jobs. Some looked better than others but we haven't seen many that had problems so the odds are in our favor. Hopefully The above problem will come to a reasonable and fair solution, only time will tell but how ever it turns out we should all learn from it. I have been messing around with this kind of stuff (cars, motorcycles, trailers, boats and about anything else you can think of for over a half a century and the one thing I have learned above all else is that every now and then something will turn to POOP and when it does try to learn from it. You read above that Mobiltec's painter won't guarantee a job unless he does everything, I bet if he told you why it is because he learned the hard way that the whole process must be done properly for good results. I have went to a lot of schools in my life but many of the things I tell you I have learned the hard way. By the way you may have noticed that Mobiltec's trailers turn out beautiful and if you ask the cost you will probably go into cardiac arrest.
Sorry about the book the above is just my opinion.
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It just makes me mad when there's a problem with a service I paid (handsomely!) for and the person immediately starts talking about all the OTHER things it could be rather than something he did. He doesn't have to immediately accept blame, but he doesn't have to start making excuses. He started saying, "Well, you could take it to a place where they can remove the paint for you..." That's not my job and it shouldn't be my expense. I really don't care who pays for the redo, but it shouldn't have to be me. All I did was pick up the trailer from his shop and park it in my yard. If the paint wasn't cured, he should have told me it wasn't ready to pick up. 
